Banking

What is Kiosk Banking? – Business, Eligibility, Benefits, Purpose

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Banking and its associated services have become a part of one’s day-to-day life. Everything from checking balances or depositing cheques, the bank does it all. In the era of developing tools that make our lives a little easier, banks have also opted for tools such as ATMs.

ATMs’ provision has simplified processes like money transfer and withdrawal of cash, which is why it gained popularity amongst the average working individuals that could access money on the go. But, such kind of facility has been far out of the reach of the minority or poverty-ridden sections of the society. This section majorly comprises the daily wage earners that are unable to reach out to the banks for availing the fundamental services.

To bridge this gap, the Reserve Bank of India introduced the much renowned Kiosk Banking system.

Kiosk Banking and its meaning

The word KIOSK stands for Kommunikasjon Integrert Offentlig Service Kontor, and it denotes a small open-fronted hut or a cubicle. In terms of banking, a Kiosk is a service introduced to cater to the banking needs of the low-income sections of the society by bringing the common banking services near their locality.

The kiosk allows the individuals to access the banking facilities such as cheque transfer, transactions, balance inquiry, cash deposit or remittances, etc. They can do all this without having to go to a banking branch. This benefits the LIGs (Low Income Groups) as they get all the services without having to visit the bank. As these individuals are incapable of maintaining a minimum amount in their bank accounts, Kiosk provides them with the ability to maintain their bank accounts without a fret.

Components of Kiosk Banking:

Generally, the Kiosk is set-up as a booth in any local shops or retail points available in the neighborhood of villages. This ensures an enhanced reach and greater accessibility to customers.

There are two components of a Kiosk Banking system:

  • Customer Service Point (CSP), and
  • Kiosk Machine

Customer Service Point: It is a counter created in the shop along with the Kiosk booth that enables efficient connectivity to a corresponding private or public bank. The customers may contact CSP to raise concerns regarding any transactions or account procedures and get solutions.

Kiosk Machine: The second portion of the Kiosk booth is the Kiosk Machine that allows the user to perform transactions and other banking services such as cheque deposits, balance inquiries, etc. It consists of Barcode Scanner, Cash Acceptor, Integrated Full-Page Thermal Printer, Integrated Speaker, Keyboard with Trackball, Touch and Non-Touch Display, Video Camera.

Who can start a Kiosk Banking system?

The people eligible to apply for setting up a Kiosk Booth include shop owners, retailers, small business owners, or even individuals.

The eligibility criteria for Kiosk Banking comprises of:

  • Minimum age limit: 18 years
  • Qualifications: The individual should have cleared a senior secondary examination
  • Minimum space required to set up the Kiosk booth: 100-200 Sq. Ft
  • The applicant should ensure provision for computers and the internet.

The shop owners or small business owners can incorporate a Kiosk booth alongside a CSP for which the small business should have MSME registration. The equipment required for establishing a Kiosk shall be provided by the bank along that includes a Kiosk machine, a machine for scanning fingerprints, and software compatible with computers.

The procedure of Kiosk banking:

  • Initially, the customer shall open a No-Frills Account.
  • Next, he/she shall proceed with KYC verification.
  • The KYC verification is done by the corresponding banks, where they verify the submitted documents.
  • Once the KYC process has been completed, the individual is free to use his/her account and perform transactions.

Documents Required:

  • The corresponding bank’s application form filled.
  • Proof of Identity: Aadhaar, Voter’s ID, Driver’s license
  • Address proof of the retail shop where the Kiosk is to be set up: Electricity or other amenities bill
  • Applicant’s Ration card
  • Applicant’s recent photographs- 2

After gathering knowledge regarding Kiosk banking fundamentals, let us find out more about the features and benefits of Kiosk Banking.

Kiosk Banking and its impact on Low-income groups

Features of Kiosk Banking:

As the Kiosk Banking system is aimed at providing for the LIGs, the function and layout of these systems are simple. The fundamental features of Kiosk Banking are as follows:

  • Kiosk Banking provides the customers a No-Frills Account: Under such a bank account, the accountholders don’t have to follow a minimum balance custom. They are allowed to open as well as operate a bank account with zero balance. This is helpful for those daily-wage workers who work on a per-day income.
  • Kiosk Banking provides the customers with an upper limit of Rs.50,000 for their bank accounts. In case the total balance of the account exceeds this amount, then the bank account shall be converted to a regular bank account.
  • Under Kiosk Banking, the individual is allowed to make a maximum transaction of Rs.10,000 per day.
  • The individuals are allowed to make transactions only in the form of cash.
  • The cash transactions can be performed with thumb impressions, and there is no compulsion of the accountholder’s signature. This also ropes in the convenience of the transaction for minority sections.
  • Kiosk Banking also provides the accountholders an insurance coverage. This coverage is sanctioned under a scenario where the account holder gets in an accident. The insurance amount offered goes up to Rs.10,000.
  • Kiosk Banking offers individuals to open a Fixed Deposit or a Recurring Deposit account to develop an investment or savings.

Benefits of Kiosk Banking:

One of the main objectives of starting the facility of Kiosk Banking was to support the financial needs of the low-income grade individuals and to provide them with benefits like:

  • Feasibility: Kiosk Banking has the obvious advantage of being convenient and accessible to even the country’s most remote villages. It helps spread the banking network by an astounding range where the people working in villages can access banks’ facilities. As the Kiosk is installed in the form of booths in the local shops, the people are not required to wait in long queues to get what they want.
  • No limits on minimum balance: Under a Kiosk Banking system, the candidate is allowed to open a new bank account with a zero balance. There is no necessity for a minimum account balance to use the bank services. This is good for the LIGs and minimum wage workers where they can open and manage a bank account without worrying about the account balance.
  • NEFT and RTGS: individuals can use kiosk Banking to perform NEFT and RTGS type of transactions with ease, and they can do so without visiting the bank branch.
  • Easier banking processes: Under Kiosk Banking, procedures such as KYC and document verification are much swifter and are hassle-free.
  • Internet Banking: Kiosk Banking also allows the customers to utilize net-banking and make online payments or online transactions with ease.
  • User-friendly services: Kiosk Banking provides extensive working hours, zero to nil transaction charges, and a thumb impression for transactions that allow a more comprehensive and pleasant user experience.
  • As a means for business: Nowadays, Kiosk Business Banking has gained momentum where several small and independent businesses operate with a Kiosk-based system. The Kiosk booths have evolved as a source of business development.
  • The shop owners or retailers that incorporate Kiosk booths in their shops also achieve a sense of income boost by the commission earned via cash deposits and withdrawals made using Kiosk.

Kiosk vs ATM

Kiosk Banking systems were established after the development of ATM. As a result, there are some differences between Kiosk and ATM which can be explained through the services offered by Kiosks such as:

  • Kiosks offer account inquiries such as checkbook requests that are not offered by ATMs.
  • Kiosks also provide the customers with customer support tools that connect with the bank’s help desk directly.
  • Kiosks provide MIS reporting, which is not the case with ATMs
  • Another striking difference between Kiosk and ATM is that Kiosk allows a cheque deposit facility, unlike ATM.
  • Kiosks also offer an Internet banking facility for the user to carry out online transactions.
  • Kiosks also have a Customer Service Point or CSP to help assist the customers.

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Kiosk Banking FAQs:

1. Is it possible for a small business owner to take up Kiosk Banking?

Yes, it is possible for a small business owner to establish a Kiosk Banking provided the business has been registered under MSME.

2. What are the services offered by Kiosk Banking?

Kiosk Banking services include Fund transfer, Cash withdrawals or deposits, passbook entries, clearance of cheque, NEFT, RTGS, Mini statements, issuing checkbook, modification of beneficiary details, loan facility, Kisan credit card, etc.

3. What is the minimum age required to apply for Kiosk Banking?

The minimum age required for Kiosk banking is 18 years.

4. What is the maximum limit of transactions that can be made under Kiosk Banking?

The customers are allowed to make a maximum of three transactions a day, with the maximum amount limit being Rs.10,000 per day.

5. What is the maximum bank balance limit under the No-Frills account?

The customers are allowed to maintain a balance of up to Rs.50,000 under Kiosk banking.

6. Does Kiosk banking allow FD account?

Yes, nowadays, customers can open a Fixed Deposit account using Kiosk banking.

7. Does Kiosk banking offer any insurance?

Yes, the customers can avail of accidental insurance of up to Rs.10,000 under a circumstance where the accountholder suffers an accident.

8. Does Kiosk Banking come under RBI?

Yes, the Kiosk banking system has been established by the Reserve Bank of India as a means to provide banking services to remote parts of the country.

9. Are there any transaction charges associated with Kiosk banking?

The transaction charges can be variable, but they can also be nil, depending on the CSP.

10. How does one procure the application form for setting up Kiosk banking?

One can visit the associated bank’s branch and acquire the bank application form and complete it by submitting the required documents.


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