At this time, all Cathay Bank Checking and Savings accounts except Passbook Savings and CDs are eligible for Mobile Check Deposit.
In most cases, eligible accounts will automatically be signed up for Mobile Check Deposit. If you have an eligible account that has not been enabled, please call Customer Care Center at 800-922-8429 from 6:00 a.m. – 7:30 p.m. Pacific Time, Monday through Friday for assistance.
Most domestic checks can be processed through Mobile Check Deposit. We are unable to accept Cashier’s Checks, Money Orders, Traveler’s Cheques, Foreign Items, Savings Bonds, or Third Party Checks through Mobile Check Deposit.
Yes. Deposits are limited to:
- Total of 10 checks per day
- $10,000 daily deposit limit
- $10,000 per check limit
Any items presented in excess of the limits will be returned at our discretion.
Yes. During the deposit process, you will be required to photograph the front and back of your check.
You should sign your check with the following endorsement:
Deposits are processed Monday through Friday until 7:00 p.m. Pacific Time. When your deposit is processed, you will receive an email notification on the status of your deposit. If the deposit is declined, a reason will be provided.
Deposits can be made with Mobile Check Deposit at any time. If your deposit is made before our daily cutoff time of 7:00 p.m. Pacific Time, Monday through Friday and approved, your deposit is processed on the same business day and funds from the deposit will generally be available for withdrawal by the second business day after the day of the deposit. Deposits made after 7:00 pm Pacific Time, on a Saturday or Sunday or on a holiday, will be processed the next business day.
If you are a new customer, the Bank may hold funds from your mobile deposit for up to 10 business days during the first 30 days your account is open.
If the Bank will delay availability of the funds for a longer period, you will receive notice indicating when the funds will be available to you.
Approved deposits will show in your balance the next business day if you deposit before our daily cutoff time of 7:00 p.m. Pacific Time, Monday through Friday. Please refer to Question 8 above, regarding availability of funds.
You may only submit one check per deposit. However, you may have multiple checks in the same session, up to the daily limit of 5 items.
You have the option to retake photographs of the check before submitting or you may cancel the deposit. We may also decline your deposit if we are unable to clearly view your submission. If you are unable to photograph a clear image, please take the check to your nearest Cathay Bank branch for deposit.
No, you should keep the original check for at least 14 days to ensure it posts to your account. Please validate your deposit is correctly posted during that period. After 14 days or more, you may securely destroy the check. Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted.
No, Mobile Check Deposit functionality cannot be used to initially fund a new account. Please also refer to “Who is eligible for Mobile Check Deposit?”
If you entered the wrong amount for the deposit, we may adjust your deposit for a nominal difference. If we make an adjustment to your deposit you will receive a notification with the detail of the adjustment. However, the Bank may also decline your deposit. If you have received a decline notice you may attempt to resubmit the deposit with the correct amount.
If the same deposit is submitted twice, it will be identified and stopped by our processing. Should this occur, you will receive a declined deposit notification for the duplicate deposit received through Mobile Check Deposit.
No, you may not re-deposit the check with Mobile Check Deposit. Please take the check to your nearest Cathay Bank branch for assistance.
For additional assistance, please call Customer Care Center at 800-922-8429 from 6:00 a.m. – 7:30 p.m. Pacific Time, Monday through Friday.
Your mobile device must be running the following and have a back facing camera:
- Android 2.2 and up; or
- iOS 5.1 and up
Your mobile device must have an appropriate data plan that allows the transmission of data over the internet. Data rates may apply from your wireless carrier.
Please log into the app and check the email address you have input to receive messages. If this is correct, check to see if the notification e-mails are in your junk email folder. If you’ve completed both steps and still cannot find the source please call Customer Care Center at 800-922-8429 from 6:00 a.m. – 7:30 p.m. Pacific Time, Monday through Friday for further assistance.
The processing from device to the Bank and back is not controlled by the Bank. This is dependent upon your device, carrier and device memory of your current connection.